We are enthusiastic about the quality of our products. However, if you are for whatever reason not happy with the goods you can return your purchase within 28 days of receipt for exchange or refund.
If you have an account with us please log into 'My Account' and request a prepaid return label (UK Only). Then use the returns form included with your order and return your goods back to the following address below:
If you do not have an account with us please contact us to request a prepaid returns label (UK only). Then use the returns form included with your order and return your goods to the following address:
Telephone: 01202 825081
Slumbersac Trading Company Ltd
79 Condor Close
Woolsbridge Industrial Estate
Three Legged Cross, Wimborne
Returns from outside the UK
If you are returning an item from outside the UK please send the item you want to return to the above address and include the return form which is on the back of your packing list with your return.
Unfortunately, we are unable to refund return costs and cannot offer to exchange an unwanted item.
Of course, if we have made a mistake in your order or you received a faulty item, we will be happy to send you a replacement free of charge and you won't have to pay for the return costs.
Please note that we are unable to accept returns of personalised items unless they are faulty or we made a mistake with the embroidery.
We do not experience many faults, but if you believe you have a faulty product we would ask you to return it to us within a reasonable period of time (using the returns form included with your order) and post to us at our registered address.
If you no longer have your returns form, please send a covering letter explaining your reason for return. We will then contact you via email/telephone (your choice) to confirm receipt and advise if we believe that the goods are in fact faulty. If the goods are deemed to be faulty, we shall issue a replacement and cover all return postage costs.
These terms do not affect your statutory rights.
Shipping & Handling
Orders placed Mon - Fri before Midday will be dispatched the same day. Orders placed over the weekend will be dispatched the following Monday.
Postage and packing will automatically be added to your order as follows:
UK: FREE STANDARD SHIPPING on orders over £19.99 tracked for UK orders (3-7 days delivery time)
UK: £1.99 per order STANDARD SHIPPING on orders under 19.99 tracked for UK orders (3-7 days delivery time)
UK: £2.99 per order NEXT DAY COURIER DELIVERY (ordered before midday, signature required, excl. Saturday, not available for Channel Islands, Northern Ireland and Scottish Highlands)
Europe: £9.95 per order (Royal Mail Air Insured)
Rest of the world: £14.95 per order - (Royal Mail Air Insured)
PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY
Please allow 10-12+ days for overseas orders
All our products are tested and labeled according to UK requirements. Regulations, languages and standards required may vary in each Country. When buying goods over the internet you should check whether a safety standard applies and whether the goods meet that standard and if goods are labeled in your language according to regulations in your Country.
Goods delivered outside of the UK and EU may be subject, according to value, to import duties and taxes which might be levied by the importing authorities at the time of delivery. All applicable duties, fees and any additional charges will be the responsibility of the customer. An invoice in UK pounds sterling will be enclosed with every order.