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returns policy

We are enthusiastic about the quality of our products. However, if you are for whatever reason not happy with the goods you can return your purchase within 28 days of receipt for exchange or refund.

If you have an account with us please log into 'My Account'  and request a prepaid return label (UK Only). Then use the returns form included with your order and return your goods back to the following address below:

If you do not have an account with us please contact us to request a prepaid returns label (UK only). Then use the returns form included with your order and return your goods to the following address:  

Slumbersac Trading Company Ltd
79 Condor Close
Woolsbridge Industrial Estate
Three Legged Cross, Wimborne
BH21 6SU
 

Returns from outside the UK

If you are returning an item from outside the UK please send the item you want to return to the above address and include the return form which is on the back of your packing list with your return.

Unfortunately, we are unable to refund return costs and cannot offer to exchange an unwanted item.

Of course, if we have made a mistake in your order or you received a faulty item, we will be happy to send you a replacement free of charge and you won't have to pay for the return costs.

Personalised Items

Please note that we are unable to accept returns of personalised items unless they are faulty or we made a mistake with the embroidery.

Faults

We do not experience many faults, but if you believe you have a faulty product we would ask you to return it to us within a reasonable period of time (using the returns form included with your order) and post to us at our registered address.

If you no longer have your returns form, please send a covering letter explaining your reason for return. We will then contact you via email/telephone (your choice) to confirm receipt and advise if we believe that the goods are in fact faulty. If the goods are deemed to be faulty, we shall issue a replacement and cover all return postage costs.

These terms do not affect your statutory rights.