We are enthusiastic about the quality of our products. However, if you are for whatever reason not happy with the goods you can return your purchase within 28 days of receipt for exchange or refund.
If you have an account with us please log into 'My Account' and request a prepaid return label (UK Only). Then use the returns form included with your order and return your goods back to address listed below.
If you do not have an account with us please contact us to request a prepaid returns label (UK only). Then use the returns form included with your order and return your goods to the following address:
Slumbersac Trading Company Ltd
79 Condor Close
Woolsbridge Industrial Estate
Three Legged Cross, Wimborne
Please note that we are unable to accept returns of personalised items unless they are faulty, or we have made a mistake with the embroidery.
We do not experience many faults, but if you believe you have a faulty product we would ask you to contact us for more information. If the item is deemed to be faulty, we shall issue a replacement and cover all postage costs. These terms do not affect your statutory rights.
Returns from outside the UK
If you are returning an item from outside the UK please send the item you want to return to the above address and include the return form which is on the back of your packing list with your return. Unfortunately, we are unable to refund return costs.
Of course, if we have made a mistake in your order, or you received a faulty item, we will be happy to send you a replacement free of charge and you won't have to pay for the return costs.
Shipping & Handling
Orders placed Monday - Friday before midday will be dispatched the same day. Orders placed Friday after midday and over the weekend will be dispatched the following Monday.
Postage and packing will automatically be added to your order as follows:
UK: FREE STANDARD SHIPPING on orders over £19.99 tracked for UK orders (3-7 days delivery time)
UK: £1.99 per order STANDARD SHIPPING on orders under 19.99 tracked for UK orders (3-7 days delivery time)
UK: £4.99 per order NEXT DAY COURIER DELIVERY. Next Day Delivery is only available Monday-Thursday. A signature will be required. Orders placed Fridays will be delivered Monday (excluding bank holidays). Orders placed over the weekend will be dispatched the following Monday. Next Day Courier Delivery is not available for Channel Islands, Northern Ireland and Scottish Highlands.
Europe: £9.95 per order (Royal Mail Air Insured)
Rest of the world: £14.95 per order - (Royal Mail Air Insured)
PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY
Please allow 10-12+ days for overseas orders
All our products are tested and labeled according to UK requirements. Regulations, languages and standards required may vary in each country. When buying goods over the internet you should check whether a safety standard applies and whether the goods meet that standard and if goods are labeled in your language according to regulations in your country.
Goods delivered outside of the UK and EU may be subject, according to value, to import duties and taxes which might be levied by the importing authorities at the time of delivery. All applicable duties, fees and any additional charges will be the responsibility of the customer. An invoice in UK pounds sterling will be enclosed with every order.