Returns policy
We are enthusiastic about the quality of our products, but if for some reason they aren't quite right, you can return them to us by 28 days of receipt. The goods must be unworn, unwashed and returned in their original packaging.
If you have an account with us please log into 'My Account' and request a prepaid return label (UK Only). Then use the returns form included with your order and return your goods back to address listed below.
If you do not have an account with us please contact us to request a prepaid returns label (UK only). Then use the returns form included with your order and return your goods to the following address:
Slumbersac Trading Company Ltd
Suite 11
Merley House
Merley House Lane
Wimborne
BH21 3AA
ENGLAND
Personalised Items
Please note that we are unable to accept returns of personalised items unless they are faulty, or we have made a mistake with the embroidery.
Faulty items
We do not experience many faults, but if you believe you have a faulty product we would ask you to contact us for more information. If the item is deemed to be faulty, we shall issue a replacement and cover all postage costs. These terms do not affect your statutory rights.
Returns from outside the UK
If you are returning an item from outside the UK please send the item you want to return to the above address and include the return form which is on the back of your packing list with your return. Unfortunately, we are unable to refund return costs.
Of course, if we have made a mistake in your order, or you received a faulty item, we will be happy to send you a replacement free of charge and you won't have to pay for the return costs.
Delivery Information
Shipping & Handling
Postage and packing will automatically be added to your order as follows:
CHRISTMAS:
To ensure your personalised gifts (embroidery service and Design My Slumbersac) arrive in time for Christmas, please order by 17.12.2019.
UK: NEXT DAY DELIVERY £5.95. Orders placed Monday-Friday before 3pm qualify for Next Day Delivery and a signature will be required. Orders placed over the weekend will be dispatched the following Monday. Orders placed after midday will be dispatched the next working day. Next Day Delivery is not available for Channel Islands, Northern Ireland and Scottish Highlands. Next Day Delivery not available on Personalised Products (Design My Slumbersac and Name Embroidery).
UK: EXPRESS DELIVERY £2.95 (2 working days delivery time). For personalised items (embroidery service and design my slumbersac) please allow 8-10 working days delivery time.
UK: FREE STANDARD SHIPPING on orders over £30 tracked for UK orders (5-8 working days delivery time). For personalised items (embroidery service and design my slumbersac) please allow 8-10 working days delivery time.
UK: £2.95 per order STANDARD SHIPPING on orders under £30 tracked for UK orders (5-8 working days delivery time). For personalised items (embroidery service and design my slumbersac) please allow 8-10 working days delivery time.
Europe: £9.95 per order - Please allow 5-7 working days delivery time. 10-12+ days for personalised items (embroidery service and design my slumbersac).
Rest of the world: £19 per order - Please allow 12-15 working days delivery time. 18-20+ days for personalised items (embroidery service and design my slumbersac).
Asia: £29 per order - Please allow 12-15 working days delivery time. 18-20+ days for personalised items (embroidery service and design my slumbersac).
PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY
Overseas Orders
All our products are tested and labeled according to UK requirements. Regulations, languages and standards required may vary in each country. When buying goods over the internet you should check whether a safety standard applies and whether the goods meet that standard and if goods are labeled in your language according to regulations in your country.
Goods delivered outside of the UK and EU may be subject, according to value, to import duties and taxes which might be levied by the importing authorities at the time of delivery. All applicable duties, fees and any additional charges will be the responsibility of the customer. An invoice in UK pounds sterling will be enclosed with every order.
