We are enthusiastic about the quality of our products. However, if you are for whatever reason not happy with the goods you can contact us for more information. The goods must be unworn, unwashed and returned in their original packaging. Please note: we are unable to accept returns of personalised items unless they are faulty or we have made a mistake with the embroidery.
We do not experience many faults, but if you believe you have a faulty product we would ask you to contact us for more information. If the item is deemed to be faulty, we shall issue a replacement and cover all postage costs. These terms do not affect your statutory rights.
Shipping & Handling
Please allow 5-7 working days turn around time. However, we will endeavour to get your items dispatched as soon as possible.
Postage and packing will automatically be added to your order as follows:
UK: FREE STANDARD SHIPPING on orders over £19.99 tracked for UK orders (5-7working days delivery time)
UK: £1.99 per order STANDARD SHIPPING on orders under 19.99 tracked for UK orders (5-7 working days delivery time)
Europe: £9.95 per order (Royal Mail Air Insured)
Rest of the World: £14.95 per order - (Royal Mail Air Insured)
PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY.
Please allow 10-12+ days for overseas orders.
Next Day Delivery is not available on Personalised Products (Design my Slumbersac and Name Embroidery).
All our products are tested and labeled according to UK requirements. Regulations, languages and standards required may vary in each country. When buying goods over the internet you should check whether a safety standard applies and whether the goods meet that standard and if goods are labeled in your language according to regulations in your country.
Goods delivered outside of the UK and EU may be subject, according to value, to import duties and taxes which might be levied by the importing authorities at the time of delivery. All applicable duties, fees and any additional charges will be the responsibility of the customer. An invoice in UK pounds sterling will be enclosed with every order.