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FAQs

  1. What are your last order dates for delivery before Christmas?

    To ensure your gifts arrive in time for Christmas please order by 17.12.2018 for Standard UK Delivery and by the 20th December for UK Next Day Delivery. For personalised products (Design My Slumbersac and Name Embroidery), please order by 14.12.2018. For more details please read our Delivery Information.

  2. Does Slumbersac offer gift wrapping?

    To make your gift even more special you can add our Christmas Owl Gift Bag or Teddy Gift Bag to your order. This can be added on the product page.

  3. Does Slumbersac offer gift cards?

    Slumbersac gift cards are available in various denominations and can be emailed directly to the recipient (please note: we don't offer physical delivery of gift cards, they are by email only).

  4. What should I do if I want to return or exchange the product?

    If you are unsure that this is the right gift or size for someone, Do not fear! For Christmas we are extending our returns and exchange period so you can have confidence in your purchase if it's not quite right. All orders placed from 15th November until 25th December, can be returned or exchanged for free within the UK by 31st January.

    Please note, we are unable to accept returns of personalised and self-designed items unless they are faulty or we have made a mistake.

    For more information please read our Returns Policy.
  5. Why are baby sleeping bags a better alternative to sheets and blankets?

    Baby sleeping bags or sleep sacks, allow babies to maintain a constant temperature throughout the night, without the risk of kicking off covers or getting tangled up in bedding, while still allowing them to move around freely during the night. They are far lower maintenance for parents than conventional bedding and can provide security and familiarity when babies are staying away from home or moving from a Moses basket into a cot.

  6. What ages are Slumbersac baby sleeping bags designed for?

    Our baby sleeping bags come in six sizes and cater for newborn babies up to ten-year-old children.

  7. Why do some bags have side zips and others centre zips?

    Some designs do have centre zips on all sizes; however most of the smaller sizes have side zips which are designed to make for easy access when changing your baby during the night. As babies become bigger and stronger there is a risk they can force open the ‘snaps' at the shoulder so we use centre zips without snaps on size 3. All sizes of travel bags have a two-way centre zip to facilitate harness fixing. 

  8. Could my baby become too hot?

    As long as the room is a safe temperature and the right tog sleeping bag is used, there is no danger of children overheating. Never use any clothing with hoods and avoid using additional sheets or blankets with sleep sacks. The only additional bedding required is a cot sheet. For more safety information click here.

  9. Do bags wash and dry easily?

    Yes, due to the quick-dry light weight polyester fleece filling they wash easy and dry quickly. All our baby sleeping bags can be machine washed at 40 degrees and tumble-dried on a low heat. We recommend you wash our sleeping bags inside out and keep zips closed for washing and drying. Remember, too, that for your convenience it is advisable to have at least two bags, particularly handy when it comes to unplanned night-time changes!

  10. Are the long sleeves on the winter sleeping bags detachable?

    The long sleeves on our long sleeve sleeping bags are NOT detachable. These sleeping bags are suitable for wearing while in a buggy or sleeping at very cold room temperatures. 

  11. My discount code does not work. Why?

    Discount codes are only valid for NON-SALE items. Discount can not be applied to Gift Wrap and Name Embroidery. If you have selected a non-Sale item and your discount code still does not work please contact us.

  12. Can I use a travelbag in the cot?

    Yes, all our Slumbersac travel baby sleeping bags can be used in a cot as well as in a buggy or car seat. The vent at the back can be closed with a velcro fastener while using the travelbag in a cot.

  13. Where are Slumbersac's products made?

    We design our Slumbersac products in the UK and then make them at various factories in Portugal, India and China. Name embroidery is done in-house. All our factories are visited on a regular basis to ensure good working conditions are maintained.

Can’t find the answer to your question? Don’t worry, please email us and we’ll be happy to help.

 

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