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returns policy

We are enthusiastic about the quality of our products. However, if you are for whatever reason not happy with the goods you can return your purchase within 28 days of receipt for exchange or refund.

If you have an account with us please log into 'My Account'  and request a prepaid return label (UK Only). Then use the returns form included with your order and return your goods back to address listed below.

If you do not have an account with us please contact us to request a prepaid returns label (UK only). Then use the returns form included with your order and return your goods to the following address:  

Slumbersac Trading Company Ltd
79 Condor Close
Woolsbridge Industrial Estate
Three Legged Cross, Wimborne
BH21 6SU
 

Personalised Items

Please note that we are unable to accept returns of personalised items unless they are faulty, or we have made a mistake with the embroidery.

Faulty items

We do not experience many faults, but if you believe you have a faulty product we would ask you to contact us for more information. If the item is deemed to be faulty, we shall issue a replacement and cover all postage costs. These terms do not affect your statutory rights. 

Returns from outside the UK

If you are returning an item from outside the UK please send the item you want to return to the above address and include the return form which is on the back of your packing list with your return. Unfortunately, we are unable to refund return costs.

Of course, if we have made a mistake in your order, or you received a faulty item, we will be happy to send you a replacement free of charge and you won't have to pay for the return costs.