We offer below Postage and packing options per order, which will automatically be added to your order:
Royal Mail UK
On orders over £40:
Free Standard Shipping 2-4 working days delivery time
On orders from £19.99 to £39.99:
£3.95 : 2-4 working days delivery time
On orders under £19.99
£4.95 : 2-4 working days delivery time
If one or more items in your order are on pre-order, the order will not be dispatched until all pre-order items are in stock. We are not able to send part shipments.
Please note, that due to current high demand, deliveries may take a little longer than usual. Our teams are working hard to get your order ready, and our couriers are working equally hard to deliver them to you as quickly as possible. Once you have placed your order you will receive an email so you can track its progress. Thank you for your co-operation, understanding and patience during these uncertain times.
We want to reassure all customers that our courier has put in place a number of robust measures so that you can continue to receive your orders.
In light of the current situation our courier is making some changes to the way you receive parcels, offering 'contact-free delivery' right to your doorstep.
They have issued the following statement:
For all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we'll then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
If you're unable to come to the door at all we'll leave a ‘Something for You’ card, advising of ot Full information on acceptable forms of ID can be found here.
Alternatively, if somebody who is able to come to the door is likely to be home at a later date, you can us to redeliver your item then. We’ll endeavour to deliver it on the day of your choosing though this may not be possible due to reduced resource as a result of coronavirus. We’ll get your item back out to you as close to your chosen date as possible.
We are enthusiastic about the quality of our products, but if for some reason they aren't quite right, you can return them to us by 28 days of receipt. The goods must be unworn, unwashed and returned in their original packaging.
If you have an account with us please log into 'My Account' and request a prepaid return label (UK Only). Then use the returns form included with your order and return your goods back to address listed below.
If you do not have an account with us please contact us to request a prepaid returns label (UK only). Then use the returns form included with your order and return your goods to the following address:
Slumbersac Trading Company Ltd
Merley House Lane
Please note that we are unable to accept returns of personalised items unless they are faulty, or we have made a mistake with the embroidery.
We do not experience many faults, but if you believe you have a faulty product we would ask you to contact us for more information. If the item is deemed to be faulty, we shall issue a replacement and cover all postage costs. These terms do not affect your statutory rights.
If you are returning an item from outside the UK please send the item you want to return to the above address and include the return form which is on the back of your packing list with your return. Unfortunately, we are unable to refund return costs.
Of course, if we have made a mistake in your order, or you received a faulty item, we will be happy to send you a replacement free of charge and you won't have to pay for the return costs.
Should the returned item/s not meet our return Terms and Conditions as set out in the Returns information (not used/worn/washed and must be in original packaging), the company has the right to NOT refund the cost of the item/s and will charge postage for the return of the item to the customer.