DELIVERY INFORMATION

Delivery Information  

Shipping & Handling

Postage and packing will automatically be added to your order as follows:

UK: NEXT DAY DELIVERY £5.95. Orders placed Monday-Friday before 3pm qualify for Next Day Delivery and a signature will be required. Orders placed over the weekend will be dispatched the following Monday. Orders placed after midday will be dispatched the next working day. Next Day Delivery is not available for Channel Islands, Northern Ireland and Scottish Highlands. Next Day Delivery not available on Personalised Products (Design My Slumbersac and Name Embroidery). 

UK: FREE STANDARD SHIPPING on orders over £30 tracked for UK orders (5-8 working days delivery time). For personalised items (embroidery service and design my slumbersac) please allow 8-10 working days delivery time. 

UK: £3.95 per order STANDARD SHIPPING on orders under £30 tracked for UK orders (5-8 working days delivery time). For personalised items (embroidery service and design my slumbersac) please allow 8-10 working days delivery time. 

Europe: £9.95 per order - Please allow 5-7 working days delivery time. 10-12+ days for personalised items (embroidery service and design my slumbersac).

Rest of the world: £19 per order - Please allow 12-15 working days delivery time. 18-20+ days for personalised items (embroidery service and design my slumbersac).

Asia: £29 per order - Please allow 12-15 working days delivery time. 18-20+ days for personalised items (embroidery service and design my slumbersac).

PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY

Coronavirus Update

Please note, that due to current high demand, deliveries may take a little longer than usual. Our teams are working hard to get your order ready, and our couriers are working equally hard to deliver them to you as quickly as possible. Once you have placed your order you will receive an email so you can track its progress. Thank you for your co-operation, understanding and patience during these uncertain times.

We want to reassure all customers that our courier has put in place a number of robust measures so that you can continue to receive your orders.

In light of the current situation our courier is making some changes to the way you receive parcels, offering 'contact-free delivery' right to your doorstep.

They have issued the following statement:

- Please specify a safe place for delivery then our courier will leave it there. If you visit the tracking section and choose ‘divert’ you can select a safe place.
- If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there. A photo will be taken and this will be included in the delivery notification email.
- If there is no safe place available, please be assured that our courier will attempt delivery 3 times.

Please help support our small business by continuing to order online at www.slumbersac.co.uk

For more information about deliveries please visit https://new.myhermes.co.uk/coronavirus.html.

Overseas Orders

All our products are tested and labeled according to UK requirements. Regulations, languages and standards required may vary in each country. When buying goods over the internet you should check whether a safety standard applies and whether the goods meet that standard and if goods are labeled in your language according to regulations in your country.

Goods delivered outside of the UK and EU may be subject, according to value, to import duties and taxes which might be levied by the importing authorities at the time of delivery. All applicable duties, fees and any additional charges will be the responsibility of the customer. An invoice in UK pounds sterling will be enclosed with every order.

 

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© 2019 Slumbersac Trading