DELIVERY INFORMATION

Delivery Information

Shipping & Handling

We offer below Postage and packing options per order, which will automatically be added to your order:

Within UK

On orders over £40:

DHL Free Standard Shipping 8-10 working days delivery time, for personalised items (embroidery service and design my slumbersac) please allow 2 more days.

or

£2.95 UPS: 4-5 working days delivery time, for personalised items (embroidery service and design my slumbersac) please allow 2 more days

On orders from £19.99 to £39.99:

£3.95 DHL Standard Shipping (8-10 working days delivery time)

or

£5.95 UPS : 4-5 working days delivery time, for personalised items (embroidery service and design my slumbersac) please allow 2 more days

On orders under £19.99

£4.95 DHL Standard Shipping8-10 working days delivery time, for personalised items (embroidery service and design my slumbersac) please allow 2 more days

or

£6.95 UPS: 4-5 working days delivery time, for personalised items (embroidery service and design my slumbersac) please allow 2 more days

Europe:

£9.95 - Please allow 8-10 working days delivery time. 10-12+ days for personalised items (embroidery service and design my slumbersac).

PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY

Coronavirus Update

Please note, that due to current high demand, deliveries may take a little longer than usual. Our teams are working hard to get your order ready, and our couriers are working equally hard to deliver them to you as quickly as possible. Once you have placed your order you will receive an email so you can track its progress. Thank you for your co-operation, understanding and patience during these uncertain times.

We want to reassure all customers that our courier has put in place a number of robust measures so that you can continue to receive your orders.

In light of the current situation our courier is making some changes to the way you receive parcels, offering 'contact-free delivery' right to your doorstep.

They have issued the following statement:

- Please specify a safe place for delivery then our courier will leave it there. If you visit the tracking section and choose ‘divert’ you can select a safe place.
- If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there. A photo will be taken and this will be included in the delivery notification email.
- If there is no safe place available, please be assured that our courier will attempt delivery 3 times.

Please help support our small business by continuing to order online at www.slumbersac.co.uk

For more information about deliveries please visit https://new.myhermes.co.uk/coronavirus.html.

Overseas Orders

All our products are tested and labeled according to UK requirements. Regulations, languages and standards required may vary in each country. When buying goods over the internet you should check whether a safety standard applies and whether the goods meet that standard and if goods are labeled in your language according to regulations in your country.

Goods delivered outside of the UK and EU may be subject, according to value, to import duties and taxes which might be levied by the importing authorities at the time of delivery. All applicable duties, fees and any additional charges will be the responsibility of the customer. An invoice in UK pounds sterling will be enclosed with every order.

B1G1
© 2019 Slumbersac Trading